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At Lay's Store, we want you to love what you order. This policy explains how shipping works and how to return or exchange an item if it's not quite right.
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | $4.99 (Free over $50) |
| Express Shipping | 2–3 business days | $12.99 |
| Next-Day Shipping | 1 business day | $24.99 |
Delivery times are estimates and may vary due to carrier delays, weather, or high-demand periods (holidays, sales events).
We currently ship to select countries. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer and are not included in the order total.
Once shipped, you'll receive a tracking number via email. You can also check order status by logging into your account under "Order History."
If your package arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date so we can file a claim and arrange a replacement or refund.
We accept returns and exchanges within 30 days of the delivery date. Items must be unworn, unwashed, and in original condition with tags still attached.
Refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider. Original shipping fees are non-refundable unless the return is due to our error (wrong item, defective product).
Need a different size or color? Select "Exchange" instead of "Refund" during the return process. Exchanges are subject to availability — if the requested item is out of stock, we'll issue a refund instead.
Items purchased at a discount are eligible for return unless marked "Final Sale." Refunds for discounted items will reflect the price actually paid.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the issue. We'll arrange a free replacement or full refund, including shipping costs.
Questions about your order, shipping, or a return? Reach out and we'll be happy to help: